Sunday, July 10, 2011

Client Complain: Problem downloading files via torrents

Few of our clients complained few times in the past, that they face problems while downloading files via torrents. The following may be helpful to resolve the issue:

First of all, from Banglalion's end, torrents or torrent services are free from any restriction/blocking. Its open for everyone. 

There may be problems at clients' end that often causes such downloading problem. Kindly  follow a few of these steps to make sure things are okay from your end too:
  1. Which torrent client are you using? Is it the latest version? If not, please update it to the latest stable release and try again.
  2. Try reinstalling the torrent client (clearing your customized torrent client settings, if any) and try again with the default settings.
  3. Does the torrent content that you are trying to download have adequate seeds? If not try with a more common torrent and test if other torrents work or not.
  4. Is there any firewall software installed on your PC (like ZoenAlarm, COMODO Firewall)? If so, is it blocking torrent service/clients by any chance? If so, try disabling Internet Security-like and firewall software (for testing) and check if torrents can be downloaded or not or add an exception for your torrent client from the firewall software.
  5. Try to download the torrents on another PC with your Banglalion modem. If it works on another PC, then your PC may be having a problem. In that case, you need to check for any blocking triggered from your PC.
  6. Lastly, try this on your PC and check if torrents work or not: DNS/IP FLUSH:
    • Go to Start >Run or press "WINDOWS+R" on your Windows machine. Type-in "cmd" (no quotes for any of these) and press ENTER.
    • Type in "ipconfig/flushdns" then press ENTER.
    • Type in "ipconfig/release" then press ENTER.
    • Type in "ipconfig/renew" then press ENTER.
    • Type in "exit" and press ENTER.
This should reset your IP and flush your DNS cache (uncap bandwidth) and leave you with a fresh start.

Moreover, clients can download the portable edition of the torrent client IF he is NOT willing revert to default settings as mentioned in Step 2 & 3 above. In that case, the URL is: http://portableapps.com/apps/internet/utorrent_portable.



If there is any confusion or any further queries that you may have, you can always contact our call center at any time calling +88 01198-989-898 or email us at info@banglalionwimax.com orcare@banglalionmail.com.
Banglalion Homepage: www.banglalionwimax.com

2 comments:

  1. google chrome gets very slow speed with banglalion along with connection timeout errors. other browsers work fine. tried on several PCs....and my friends also complain the same.....dunno how to fix it.

    ReplyDelete
  2. @driqbd: Banglalion does not necessary have any problem with the browser. But out of all, Google Chrome, in my experience, is not that slow while downloading. Which version of Chrome are you using? 13, 14 or 15? I use 12 and 13 stable and 15 beta and found no problem.

    Try these:
    1) Reinstall the browser.
    2) Clear cache/history if any.
    3) Re-download from a good source, like www.kernel.org (latest stable release) and check the speed. For better speed, I'd suggest using a download manager, like Orbit Downloader (Free) [URL: http://www.orbitdownloader.com/] and Free Download Manager (Free) [URL: http://www.freedownloadmanager.org/] or Internet Download Manager (Shareware) [URL: http://www.internetdownloadmanager.com/].

    Moreover, make sure there are no programs consuming bandwidth whilst you're checking the download speed (like IM file sharing, or Antivirus/Windows Auto-Update, etc.).

    I hope it helps. Thanks for visiting.

    ReplyDelete

Zayed, BCL